Terms & Conditions

The services available through the Cleanaccor website are provided by:

Mowny LLC
Michigan Limited Liability Company
Address: 821 golf Dr, Pontiac MI 48323
Phone: +1 (248) 410-6182
Email: admin@cleanaccor.com

Cleanaccor is the name of the website and online platform through which Mowny LLC provides its cleaning services.

Cleanaccor is not a separate legal entity from Mowny LLC.

Any agreement for cleaning services is between the customer and Mowny LLC.

Mowny LLC provides residential and commercial cleaning services through the Cleanaccor website.

Depending on the plan selected, services may be provided at locations including:

• Residential homes and apartments;
• Offices and business premises;
• Vacation or short-term rental properties;
• Other locations approved by Mowny LLC.

The specific cleaning services, frequency, duration, and areas included in a customer's plan depend on the plan selected during the booking or subscription process.

Mowny LLC reserves the right to determine whether a requested cleaning task is included within the scope of a customer's selected plan.

Additional services may be available for an additional charge.

You must be at least 18 years old and legally capable of entering into a binding agreement to purchase our services.

By using the Cleanaccor website or purchasing services, you represent that the information you provide is accurate, complete, and current.

If you purchase services on behalf of a business or organization, you represent that you have the authority to enter into this agreement on behalf of that business or organization.

When using the Cleanaccor website, you may be required to provide information including:

• Full name;
• Service address;
• Telephone number;
• Email address;
• Billing information;
• Information concerning the property to be cleaned;
• Other information reasonably necessary to provide the services.

You agree to provide accurate and current information.

You are responsible for notifying Mowny LLC if any information relevant to your services changes.

Cleanaccor may offer several weekly cleaning subscription plans.

Each plan may differ in price, cleaning frequency, services included, number of rooms or areas covered, duration, or other features.

The applicable plan details and price will be presented to you before you complete your purchase.

Unless otherwise expressly stated at checkout, a weekly cleaning subscription automatically renews every seven (7) days.

By purchasing a subscription, you expressly authorize Mowny LLC and its payment processor to charge your selected payment method for the applicable subscription fee on a recurring weekly basis until the subscription is cancelled.

The subscription price, billing frequency, and cancellation method will be disclosed to you before you complete the subscription purchase.

By subscribing to a Cleanaccor weekly plan, you acknowledge and agree that your subscription is an automatically renewing subscription.

Your selected payment method will be charged:

1. At the time of the initial subscription purchase; and
2. Automatically every seven (7) days thereafter while the subscription remains active.

The subscription will continue until cancelled by you or terminated by Mowny LLC in accordance with these Terms.

Before completing your subscription purchase, you will be shown the applicable subscription price and billing frequency.

Mowny LLC will not intentionally conceal the recurring nature of the subscription.

Stripe's current Services Terms similarly require businesses using Stripe for recurring transactions to inform customers that transactions will occur on an ongoing basis and explain how customers can cancel.

Payments are processed through third-party payment processors, including Stripe.

By submitting your payment information, you authorize the applicable payment processor to charge your selected payment method for authorized charges under your subscription or service agreement.

Mowny LLC does not intentionally collect or store customers' complete payment card information on its own systems when such information is processed by a third-party payment processor.

You are responsible for maintaining a valid payment method.

If a payment is declined, expires, or otherwise cannot be processed, Mowny LLC may suspend or terminate the customer's services or subscription.

Stripe's current documentation allows businesses to cancel subscriptions immediately, at the end of a billing period, or on another applicable date depending on how the subscription is configured.

You may cancel your Cleanaccor subscription at any time using the cancellation method made available by Mowny LLC.

Unless otherwise stated during checkout, cancellation will prevent future recurring subscription charges after the cancellation becomes effective.

Cancellation of a subscription does not automatically cancel a cleaning appointment that has already been scheduled.

If you have a cleaning appointment scheduled after cancelling your subscription, that appointment may remain subject to these Terms and any applicable cancellation policy.

Cancellation of a subscription does not create an automatic right to a refund of amounts already paid.

Nothing in these Terms limits any refund or cancellation rights that cannot legally be waived.

Customers should cancel or reschedule an individual cleaning appointment at least twenty-four (24) hours before the scheduled appointment time.

If an appointment is cancelled or rescheduled less than twenty-four (24) hours before the scheduled appointment, Mowny LLC may charge a late cancellation or rescheduling fee.

Any applicable fee will be communicated to the customer where reasonably practicable.

Mowny LLC may waive such a fee at its discretion in appropriate circumstances.

Cancellation of a cleaning appointment does not automatically cancel the customer's subscription.

Payments for completed cleaning services are generally non-refundable.

Except where required by applicable law, Mowny LLC does not provide refunds merely because a customer cancels a subscription after a payment has already been processed.

Mowny LLC does not provide prorated refunds for unused portions of a weekly subscription period unless otherwise required by applicable law or expressly approved by Mowny LLC.

If a customer believes that a cleaning service was materially deficient, the customer should contact: admin@cleanaccor.com as soon as reasonably possible after the service.

Depending on the circumstances, Mowny LLC may, at its discretion, provide a re-cleaning, credit, partial refund, or other reasonable remedy.

The customer is responsible for ensuring that the cleaning team can reasonably access the premises at the scheduled appointment time.

Mowny LLC does not require customers to provide permanent keys, access codes, smart-lock credentials, or other permanent access credentials.

The customer, or a person specifically designated by the customer, must be present and available to provide access to the building or premises at the scheduled service time.

The customer is responsible for ensuring that the person designated to provide access has appropriate authority to permit Mowny LLC personnel to enter the premises.

If the customer or designated person is not available and the cleaning team cannot reasonably access the premises, Mowny LLC may treat the appointment as a missed appointment and may charge an applicable cancellation or service fee.

Customers are responsible for preparing the premises for cleaning.

Customers should:

• Secure valuable or irreplaceable property;
• Secure cash, jewelry, confidential documents, and similar valuables;
• Inform Mowny LLC of fragile or unusually delicate items;
• Inform Mowny LLC of known hazards or unusual conditions;
• Ensure reasonable access to areas that are included in the cleaning service;
• Ensure that the premises are reasonably safe for cleaning personnel;
• Secure animals when reasonably necessary for the safety of personnel.

Customers should not leave weapons, hazardous materials, or other dangerous items in areas where they could create a safety risk.

Customers are responsible for identifying valuable, antique, fragile, irreplaceable, or unusually delicate items before the cleaning service begins.

Mowny LLC personnel may decline to clean or handle items that require specialized handling, expertise, or equipment beyond ordinary cleaning services.

Customers should remove or secure such items before the appointment.

Nothing in this section excludes liability that cannot legally be excluded.

Mowny LLC reserves the right to refuse, postpone, or stop a cleaning service if the premises present a serious or unreasonable health or safety risk.

Examples may include:

• Hazardous chemicals;
• Biohazardous materials;
• Unsafe structural conditions;
• Severe infestations;
• Dangerous animals;
• Exposed electrical hazards;
• Fire hazards;
• Illegal or dangerous activities;
• Other conditions presenting a significant risk to personnel.

If a service must be cancelled or stopped because of unsafe conditions, Mowny LLC may apply an applicable cancellation or service fee to the extent permitted by law.

Customers must inform Mowny LLC of pets or other animals located at the premises when reasonably relevant to the provision of services.

Customers are responsible for controlling or securing animals when necessary.

Mowny LLC may refuse or stop a service if an animal presents a reasonable safety concern.

Cleanaccor services are intended for ordinary residential and commercial cleaning needs.

Certain conditions may require additional time, specialized equipment, specialized products, or additional charges.

Examples may include:

• Excessive accumulation of dirt or debris;
• Heavy grease;
• Severe stains;
• Post-construction cleaning;
• Mold remediation;
• Biohazard cleaning;
• Hoarding conditions;
• Specialized carpet or upholstery treatment;
• Exterior cleaning;
• Other specialized cleaning.

Mowny LLC may decline services that fall outside the ordinary scope of the selected cleaning plan.

Mowny LLC makes reasonable efforts to provide professional cleaning services consistent with the customer's selected plan.

If you believe that an area covered by your plan was not adequately cleaned, you should contact us promptly at: admin@cleanaccor.com

Mowny LLC may evaluate the complaint and, where appropriate, offer a reasonable re-cleaning or other remedy.

A re-cleaning or other remedy is not guaranteed and will depend on the circumstances of the complaint.

Mowny LLC personnel are expected to use reasonable care when performing cleaning services.

If you believe that Mowny LLC caused damage to your property, you must notify us as soon as reasonably possible after discovering the alleged damage.

Mowny LLC may request photographs, receipts, purchase information, or other reasonable documentation necessary to evaluate a claim.

To the maximum extent permitted by applicable law, Mowny LLC will not be responsible for:

• Pre-existing damage;
• Normal wear and tear;
• Defective or improperly installed items;
• Items that were unusually fragile or required specialized handling;
• Damage resulting from instructions or products supplied by the customer;
• Unsecured valuables;
• Conditions outside Mowny LLC's reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded.

To the maximum extent permitted by applicable law, Mowny LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to the website or cleaning services.

To the maximum extent permitted by applicable law, Mowny LLC's total liability arising from a particular cleaning service will not exceed the amount actually paid to Mowny LLC for the specific service giving rise to the claim.

This limitation does not apply to liability that cannot legally be limited or excluded.

Nothing in these Terms is intended to exclude liability for conduct for which applicable law prohibits limitation or exclusion.

Mowny LLC does not guarantee that the Cleanaccor website will always be available, uninterrupted, secure, or error-free.

The website may occasionally be unavailable because of maintenance, technical problems, service interruptions, or circumstances outside our reasonable control.

Mowny LLC will not be responsible for a failure or delay in performing its obligations when the failure or delay results from circumstances beyond its reasonable control.

Such circumstances may include severe weather, natural disasters, government actions, emergencies, transportation disruptions, power outages, internet or technology failures, labor disruptions, or other circumstances beyond reasonable control.

You agree not to:

• Use the website for unlawful purposes;
• Provide false or misleading information;
• Attempt to gain unauthorized access to the website or its systems;
• Interfere with the operation or security of the website;
• Introduce malicious code or harmful software;
• Use automated systems to improperly access the website;
• Copy or reproduce website content without authorization.

Mowny LLC reserves the right to suspend or restrict access to the website where reasonably necessary.

The Cleanaccor name, website design, logos, graphics, text, images, content, software, and other materials made available through the website are owned by or licensed to Mowny LLC unless otherwise stated.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit such materials without prior written authorization.

Mowny LLC may collect information necessary to provide its services, including customer names, addresses, telephone numbers, email addresses, service information, and payment-related information.

Personal information will be handled in accordance with the Cleanaccor Privacy Policy.

Payment card information may be processed directly by third-party payment processors such as Stripe.

Customers should review the Cleanaccor Privacy Policy for additional information concerning the collection, use, storage, and disclosure of personal information.

The Cleanaccor website may use third-party service providers to provide payment processing, website hosting, communications, scheduling, analytics, or other services.

Mowny LLC is not responsible for failures caused solely by a third-party provider.

Payment processing is subject to the applicable terms and policies of the payment processor.

If a recurring payment cannot be successfully processed, Mowny LLC may attempt to collect the amount due using the payment method associated with the customer's account, to the extent permitted by applicable payment rules and law.

Mowny LLC may suspend or terminate services if payment remains unpaid.

Customers remain responsible for amounts properly due for services already provided or authorized.

Mowny LLC may suspend or terminate a customer's services or subscription if:

• Payment obligations are not satisfied;
• The customer materially violates these Terms;
• The customer provides materially false information;
• The customer engages in threatening, abusive, fraudulent, or unlawful conduct;
• The premises present an unreasonable safety risk;
• Continuing to provide services would create an unreasonable risk to Mowny LLC or its personnel.

Termination does not eliminate payment obligations incurred before termination.

Mowny LLC may modify, discontinue, add, or remove services, plans, features, or pricing from time to time.

If a change materially affects an existing recurring subscription, Mowny LLC will provide notice and any cancellation rights required by applicable law.

Mowny LLC may update these Terms from time to time.

The updated version will be posted on the Cleanaccor website with a revised effective date.

For material changes affecting existing customers or subscriptions, Mowny LLC will provide any notice required by applicable law.

Your continued use of the services after the effective date of revised Terms constitutes acceptance of the revised Terms to the extent permitted by law.

By using the Cleanaccor website or purchasing services, you agree that Mowny LLC may communicate with you electronically regarding:

• Your account;
• Cleaning appointments;
• Subscription status;
• Payments;
• Receipts;
• Cancellations;
• Service-related communications;
• Changes affecting your services.

You are responsible for maintaining access to the email address and telephone number associated with your account.

If you have a complaint or dispute concerning a Cleanaccor service, you should first contact Mowny LLC at: admin@cleanaccor.com

Please provide sufficient information for Mowny LLC to identify the relevant customer account, appointment, or transaction.

Mowny LLC will make reasonable efforts to review and resolve customer complaints.

Nothing in this section limits any rights or remedies that cannot legally be waived.

These Terms are governed by the laws of the State of Michigan, without regard to its conflict-of-law principles, except to the extent applicable law requires otherwise.

Any dispute arising from these Terms or the services will be subject to a court having proper jurisdiction, subject to any mandatory consumer rights or protections applicable to the customer.

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

A failure by Mowny LLC to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision in the future.

These Terms, together with the applicable service description, subscription details, checkout disclosures, and Cleanaccor Privacy Policy, constitute the agreement between the customer and Mowny LLC concerning the customer's use of the Cleanaccor website and purchase of cleaning services.

For questions concerning these Terms, cleaning services, subscriptions, cancellations, payments, or complaints, please contact:

Mowny LLC
Cleanaccor Website
Address: 821 golf Dr, Pontiac MI 48323
Phone: +1 (248) 410-6182
Email: admin@cleanaccor.com